You are welcome to lodge a return request within 30 days of your parcel being received.
BNKR does not cover the shipping cost for returning an item. We recommend using a traceable service to reduce the risk of lost parcels.
FULL PRICE - Eligible for Refund or Store Credit.
SALE - Eligible for Store Credit only.
FINAL SALE - Strictly no returns. No refund, credit, or exchange, unless deemed faulty.
PROMOTIONAL SALES - Please see the Terms and Conditions of the promotion, or email firstname.lastname@example.org to find out your return eligibility.
Before lodging your request, please read through the conditions below to ensure your item is eligible for a return.
Items must be returned in original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached.
Items soiled with make-up, dirt, food, tanning products or similar will not be accepted.
Handbag and accessory returns must be accompanied by their original box or case.
Return costs are at the customer’s expense (unless your item is deemed faulty).
Refunds are processed within 5 business days from the date your order is received. Funds generally take up to 5 working days to appear back into your bank account. Please note, all refunds are delivered back to the original payment method, and cannot be returned to a different card or account. Shipping fees are not refundable.
Store credit is valid for 12 months from the date of issue. Once we receive your return, your store credit will be processed within 5 business days and you will be notified via email. You can check the balance of your store credit by logging into your BNKR account (in the ‘Store Credit’ section). Please note store credit cannot be used, or re-issued after the expiration date. We do not notify customers when store credit is close to expiry. Items purchased with Store Credit can be returned for Store Credit only. They cannot be returned for a refund.
If you believe your item/s is faulty upon delivery, please contact our Customer Care team at email@example.com so we can assess your item/s. Please include your Name, Order Number, and photos of the fault in your email. If your product is deemed faulty, you will be eligible for a refund, store credit, or replacement.
HOW TO PLACE A RETURN
If your order is eligible, and you would like to request a return, please email our friendly customer care team at firstname.lastname@example.org within 30 days of receiving your order.
In your email, please include:
If your return request is approved, you can send it to our AUS BNKR returns address:
VPA - 123 GREENHILL RD
UNLEY SA 5061
Please ensure that your BNKR Returns Form is filled out and included in your parcel.
*Please note BNKR is not liable for any damages or losses with return shipping.
NO RETURNS OFFERED ON CYBER SALE (CYBER150, CYBER50, CYBER40) OR WAREHOUSE SALE/HOLIYAY PROMOTIONAL ITEMS. NO REFUNDS, STORE CREDITS OR EXCHANGES ARE OFFERED AND WILL NOT BE ACCEPTED IF ATTEMPTED TO RETURN.
We at BNKR hope you love your new purchase, however we understand that sometimes things just don't work out. That is why we have now updated our return policy to make the process of returning items even easier for you!
Please send your a return to our below returns address:
Level 1, 233 NORTH TERRACE
ADELAIDE SA 5000
Once your return is received at our returns address above, our Customer Care team will begin to process your return. Please note processing time can take up to 7 business days. If you have any questions regarding the progress of your return please don't hesitate to contact our team at email@example.com.
Please note BNKR is not liable for any damages or losses with return shipping.
*FOR CUSTOMERS WITH CREDIT OR GIFT CARDS ISSUED PRIOR TO 7 JANUARY 2021*
Click here to read our FAQ.
All returns must be sent to our returns address within 30 days of receiving your BNKR order. Return postage costs are at the customer's expense unless your items are faulty or incorrect. If this is the case, please contact our Customer Care team at firstname.lastname@example.org prior to sending your item(s) back to us so we can assist you.
Items returned must be in original condition with all tags attached. Items soiled with make-up, dirt, food, tanning products or similar will not be accepted. Footwear and eyewear returns must be accompanied by their original box or case.
Full priced items can be returned for a refund, exchange (via BNKR credit note and where applicable given a matching discount code) or BNKR credit note. Where applicable under the conditions of the promotion, promotional codes or valid offers applied on orders will be honoured for BNKR store credit.
Items purchased with store credit can be returned for BNKR store credit only, including full-priced items.
Sale items can be returned for BNKR store credit but are not eligible for refunds, unless the item/s received are faulty or not as ordered. If a full-priced item has a promotional code applied to it, this does not qualify it as a sale item however please adhere to the return conditions to the code at use.
Final Sale/Clearance is considered discount 60%+ from original price. Final Sale/ BNKR Outlet items cannot be refunded, exchanged or credited, unless the item received is faulty or your order was fulfilled incorrectly. Final Sale/ BNKR Outlet items are also not available in conjunction with any other offer or discount.
In the absence of any fault, returns are not available for any underwear, bodysuits, swimwear, earrings, hair accessories or cosmetics due to hygiene reasons.
Please note that store credit expires 6 months from the date of issue and any credit remaining at the time of expiry will no longer be available to use. Store credit cannot be used to purchase BNKR gift vouchers.
Afterpay orders are subject to the same above BNKR returns policy.
If you still have questions about our returns policy, contact our friendly Customer Care team at email@example.com.
What defines faulty?
- Manufacturing faults.
- Goods that have been wrongly described.
- Goods that are different to the goods that you ordered.
- Goods that do not do what they are supposed to do.
- Goods that have defects that were not obvious or that we did not bring to your attention
If you believe your item is faulty, please contact our Customer Care team at firstname.lastname@example.org prior to lodging your return.
We cannot accept liability for an item until it is returned and has been confirmed as faulty by our garment technicians.