DELIVERY/SHIPPING POLICY

DELIVERY/SHIPPING POLICY

WE SHIP EXPRESS!

We offer complimentary express shipping on all orders of over $79+ AUD in Australia and New Zealand.

An express shipping flat rate of $10 AUD applies for purchases under $79 in Australia and New Zealand.

NEW ZEALAND ORDERS

Please note unfortunately there are delays for New Zealand orders due to COVID-19. Sorry for any inconveniences caused! For further information please reach out to support@bnkr-store.com.

Please note our RRP's are inclusive of 10% GST so all New Zealand orders will be charged 15% at checkout.

For all purchases to EU countries = $25 *

Expected delivery time for orders to New Zealand is 2-5 business days depending on location. Please note that there may be delays to shipping during busy periods and holidays.

All other international orders placed via the AU website incur a flat shipping cost of $25.

Please note that the order value thresholds for shipping costs apply to the total value of an order after any discount codes have been applied.

DISPATCH & DELIVERY INFORMATION

Orders for our Australian and New Zealand customers are shipped from our Melbourne Distribution Centre. Your BNKR order will be dispatched the same day if ordered before 2pm AEST on a business day. Orders placed after this will be dispatched the following business day.

By placing an order with BNKR, you are responsible for original shipping charges, all applicable custom and duty import fees, and the cost of return shipping back to BNKR. This also applies to any shipments that are refused by you at delivery.

For delivery in Australia and New Zealand we use StarTrack Express. The estimated delivery time for metropolitan areas in Australia is 1-3 business days, and the estimated delivery time for rural or remote areas is 3-5 business days. The estimated time for delivery to New Zealand is 2-5 business days. Please note that there may be delays to these estimated shipping times during busy periods and holidays.

Orders require a signature upon delivery. In the event that no one is present to sign for the parcel, your order will either be left in a safe place or taken to a post office depending on the shipping option you have selected.

The following shipping options can be selected at checkout:

For orders of $200 or more:

  • Free express shipping with Authority To Leave if no one is present to sign for the delivery
  • Free express shipping with a Post Office Drop if no one is present to sign for the delivery

For orders above $79 but less than $200:

  • Free express shipping with Authority To Leave if no one is present to sign for the delivery
  • $5 express shipping with a Post Office Drop if no one is present to sign for the delivery

For orders less than $79:

  • $10 express shipping with Authority To Leave if no one is present to sign for the delivery
  • $14 express shipping with a Post Office Drop if no one is present to sign for the delivery

If you choose to issue the courier with Authority To Leave so that the order may be delivered without a signature, BNKR is not liable for any parcels that are lost or stolen upon delivery. Orders shipped to NZ do not have an Authority To Leave option, so all orders will require a signature on delivery.

Please note that shipping charges are non-refundable and we are unable to change your shipping method once you have placed your order.

Once your order has been dispatched, we will send you email updates about its progress so you know exactly when to expect it.

If you have any questions about the delivery of your order, ask away! Contact our Customer Care team at support@bnkr-store.com.