DELIVERY/SHIPPING POLICY

DELIVERY/SHIPPING POLICY

All orders are shipped from our Melbourne Distribution Centre, and dispatched within 5 days of your order date. 

*Please note, during sale and promotional periods, it may take longer for your order to be dispatched.

AUSTRALIA

All Australian orders are shipped with Star Track Australia.

  • Free Shipping - We offer FREE Express Shipping for Australian and NZ orders over $99
  • Shipping Rate - All Australian and NZ orders under $99 are subject to a flat rate $15 shipping fee

*The order value thresholds for shipping costs apply to the total value of an order after any discount codes have been applied. Shipping costs are non-refundable. 


DELIVERY TIMES

  • Metropolitan Areas - Once dispatched, the estimated delivery to metropolitan areas is 1-3 business days.
  • Rural Areas - Once dispatched, The estimated delivery time for rural or remote areas is 3-5 business days.

NEW ZEALAND

All NZ orders are shipped wit''h Australia Post.

  • Free Shipping - We offer FREE Express Shipping for Australian and NZ orders over $99
  • Shipping Rate - All Australian and NZ orders under $99 are subject to a flat rate $15 shipping fee

*The order value thresholds for shipping costs apply to the total value of an order after any discount codes have been applied. Shipping costs are non-refundable. 


DELIVERY TIME - Once dispatched, the estimated delivery is 7-14 business days, depending on location. 

Please note our RRP's are inclusive of 10% GST, so all New Zealand orders will be charged 15% at checkout. By placing an order with BNKR, you are responsible for: any applicable original shipping charges, and all applicable customs and duty import fees.


INTERNATIONAL 

All International orders are shipped with Australia Post International. Once they reach the destination country, they are handed over to the local delivery partner.

SHIPPING RATE - All International orders placed via the AU website are subject to a flat rate $15 shipping fee 

Please note, as an international customer you are responsible for: all applicable customs and duty import fees when your order arrives at the destination country. If you would like an estimation of these fees, please contact your local customs office. 

DELIVERY TIME - Depending on your location, it may take up to 30 business days from dispatch for your order to be delivered. 
Please note this may take longer, depending on your location and local delivery partner.

DISPATCH TIMES

All orders are shipped from our Melbourne Distribution Centre, and dispatched within 3 days of your order date. 

*Please note, during sale and promotional periods, it may take longer for your order to be dispatched.

 

AUSTRALIA

All Australian orders are shipped with Star Track Australia.

  • Free Shipping - We offer FREE Express Shipping for Australian and NZ orders over $99
  • Shipping Rate - All Australian and NZ orders under $99 are subject to a flat rate $15 shipping fee

*The order value thresholds for shipping costs apply to the total value of an order after any discount codes have been applied. Shipping costs are non-refundable. 

 

*If you select ‘Authority To Leave’ at checkout, BNKR is not liable for any damages or losses. This needs to be resolved with StarTrack or Australia Post directly.

We recommend selecting our Post Office Drop for $5, to ensure your order is delivered safely with a signature required, or collection at your local Post Office.

 

DELIVERY TIMES

  • Metropolitan Areas - Once dispatched, the estimated delivery to metropolitan areas is 1-4 business days.
  • Rural Areas - Once dispatched, the estimated delivery time for rural or remote areas is 3-7 business days. 

 

 

 
PLEASE NOTE: DUE TO HIGH DEMAND WE ARE CURRENTLY EXPERIENCING DISPATCH DELAYS OF UP TO 10 BUSINESS DAYS. 
 
We ship express!

Orders are shipped from our Melbourne Distribution Centre.

All orders are subject to a flat rate $15 shipping fee. 


We recommend selecting our Post Office Drop for $5, to ensure this is delivered safely with a signature required or collection at your local Post Office. Due to our quick order processing times; we are unable to cancel or change the details in your order, once it has been placed.Once your order has been dispatched; we will send you email updates about its progress, so you know exactly when to expect it. Orders with a value of $800 or higher may be split into two shipments, and a tracking number for each shipment will be sent.

Once dispatched, delivery to metropolitan areas is generally next business day, however we ask customers to allow up to 3 business days. The estimated delivery time for rural or remote areas is 3-5 business days.Please note that there may be delays to these estimated shipping times during busy periods and holidays. The order value thresholds for shipping costs apply to the total value of an order after any discount codes have been applied and shipping costs are non-refundable. BNKR is not liable for any damages or losses for orders delivered under Authority To Leave.
 

NEW ZEALAND

All NZ orders are shipped with Australia Post.

  • Free Shipping - We offer FREE Express Shipping for Australian and NZ orders over $99
  • Shipping Rate - All Australian and NZ orders under $99 are subject to a flat rate $15 shipping fee

*The order value thresholds for shipping costs apply to the total value of an order after any discount codes have been applied. Shipping costs are non-refundable. 


DELIVERY TIME - Once dispatched, the estimated delivery is 14-21 business days, depending on location. 

Please note our RRP's are inclusive of 10% GST, so all New Zealand orders will be charged 15% at checkout. By placing an order with BNKR, you are responsible for: any applicable original shipping charges, and all applicable customs and duty import fees.

Please note unfortunately there are delays for New Zealand orders due to COVID-19. Sorry for any inconveniences caused! For further information please reach out to support@bnkr-store.com.

PLEASE NOTE: DUE TO HIGH DEMAND WE ARE CURRENTLY EXPERIENCING DISPATCH DELAYS OF UP TO 10 BUSINESS DAYS. 

Orders are shipped from our Melbourne Distribution Centre.

All orders are subject to a flat rate $15 shipping fee. 

 

 

Due to our quick order processing times; we are unable to cancel or change the details in your order, once it has been placed. 

 

Once your order has been dispatched; we will send you email updates about its progress, so you know exactly when to expect it. Orders with a value of $800 or higher may be split into two shipments, and a tracking number for each shipment will be sent.

 

Expected delivery time for orders to New Zealand is 15-20 business days from dispatch depending on location. Due to Covid, there can be delays with delivery that are unfortunately out of our control. 

 

Please note our RRP's are inclusive of 10% GST so all New Zealand orders will be charged 15% at checkout. By placing an order with BNKR, you are responsible for: any applicable original shipping charges, all applicable customs and duty import fees, and the cost of return shipping back to BNKR. This also applies to any shipments that are refused by you at delivery. There may be delays to these estimated shipping times during busy periods and holidays. The order value thresholds for shipping costs apply to the total value of an order after any discount codes have been applied and shipping costs are non-refundable. Orders shipped to NZ do not have an Authority To Leave option, so all orders will require a signature on delivery.

INTERNATIONAL ORDERS

All International orders are shipped with Australia Post International. Once they reach the destination country, they are handed over to the local delivery partner.
*Please note we do not ship the the following countries; China, Lebanon and Russia.

SHIPPING RATE - All International orders placed via the AU website are subject to a flat rate AUD$30 shipping fee. 

Please note, as an international customer you are responsible for: all applicable customs and duty import fees when your order arrives at the destination country. If you would like an estimation of these fees, please contact your local customs office. 

DELIVERY TIME - Depending on your location, it may take up to 30 business days from dispatch for your order to be delivered. 
Please note this may take longer, depending on your location and local delivery partner.

*Due to COVID-19, further delays are expected due to the impacts of restrictions. We thank you for your patience & understanding. 

PLEASE NOTE: DUE TO HIGH DEMAND WE ARE CURRENTLY EXPERIENCING DISPATCH DELAYS OF UP TO 10 BUSINESS DAYS. 

International orders placed via the AU website incur a flat shipping cost of AUD$30. The order will ship via Australia Post international and will be handed over to the local delivery partner once in the destination country. 

 

Due to our quick order processing times; we are unable to cancel or change the details in your order, once it has been placed.

 

Once your order has been dispatched; we will send you email updates about its progress, so you know exactly when to expect it. Orders with a value of $800 or higher may be split into two shipments, and a tracking number for each shipment will be sent.

Due to severe Covid backlog, a delivery timeframe cannot be advised. Depending on location, it may take up to 30 business days for the shipment to be delivered. 

 

Please note by placing an order with BNKR, you are responsible for: any applicable original shipping charges, all applicable customs and duty import fees, and the cost of return shipping back to BNKR. This also applies to any shipments that are refused by you at delivery. There may be delays to these estimated shipping times during busy periods and holidays. The order value thresholds for shipping costs apply to the total value of an order after any discount codes have been applied and shipping costs are non-refundable. BNKR is not liable for any parcels that are damaged or lost upon delivery.

Any questions? Please do not hesitate to contact our BNKR Customer Care team at support@bnkr-store.com.